Refund policy

Return & Refund Policy for Onyx Growth Limited
Effective Date: 11 December 2024
Website: mvlchocolate.com
Contact: support@mvlchocolate.com | +44 7418 325053

Onyx Growth Limited (“we”, “our”, “us”) aims to offer quality products and fair service. This policy explains when and how you can return or exchange items bought on wayofjesus.co, and when you are entitled to a refund. It reflects your rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and meets Google Merchant Center requirements.

1. When You Can Return

Reason Time Limit Condition
Change of mind 30 days from delivery Item must be unused and in original packaging
Defective or damaged 7 days from delivery Provide photos of damage/defect
Incorrect item sent 7 days from delivery Notify us with order details
Used items Not returnable unless faulty Hygiene & safety rules apply

2. Order Cancellations

  • Cancel within 12 hours of purchase or before dispatch—whichever is sooner.

  • Email support@mvlchocolate.com as quickly as possible with your order number.

3. Return Conditions

To qualify:

  1. Item must be unused, unworn, and in its original packaging with all tags, manuals, and accessories.

  2. Include proof of purchase (order confirmation or receipt).

  3. Items marked “final sale” or digital downloads are non-returnable.

  4. We do not charge restocking fees.

4. How to Return

  1. Contact us at support@wayofjesus.co with:

    • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact us at support@mvlchocolate.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

      If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      You can always contact us for any return question at support@mvlchocolate.com.


      Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


      Exceptions / non-returnable items
      Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

      Unfortunately, we cannot accept returns on sale items or gift cards.


      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


      European Union 14 day cooling off period
      Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


      Refunds
      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
      If more than 15 business days have passed since we’ve approved your return, please contact us at wayofjesus.store@gmail.com.

      Order number

    • Reason for return

    • Photos or video (if damaged/incorrect item)

  2. We’ll send a Return Authorisation (RA) number and instructions.

  3. Pack the item securely, write the RA number on the label, and ship to the address we provide.

Return shipping costs

  • Change of mind: You pay postages

  • Defective/incorrect: We pay postage.

  • International customers follow the same rules; return postage is refunded only for defective or incorrect items.

5. Refunds

  • We inspect your return on arrival.

  • If approved, we refund to your original payment method within 7 business days (bank processing times may vary).

  • Original shipping fees and taxes are non-refundable unless required by law.

6. Exchanges

If the item is eligible and stock is available, we can exchange it. Start a return (Step 4) and tell us which item you’d like instead.

7. Damaged, Defective, or Wrong Items

  • Email support@mvlchocolate.com within 7 days of receipt.

  • Attach photos or video showing the issue.

  • Tell us whether you prefer a refund, repair, or replacement.

  • We cover all return costs and send replacements promptly.

8. Your Legal Rights

This policy is in addition to your statutory rights:

  • Consumer Rights Act 2015: Goods must match description, be of satisfactory quality, and fit for purpose.

  • Consumer Contracts Regulations 2013: You can cancel most online orders within 14 days of delivery for a full refund.

For further guidance, you can contact Citizens Advice or Trading Standards.

9. Questions?

Email support@mvlchocolate.com or call +44 7418 325053.

By purchasing from mvlchocolate.com, you agree to this Return & Refund Policy. If you do not accept its terms, please refrain from using our website or services.